When I questioned the people in Rapid City about getting my $50 reimbursement for the replacement items I had to buy when they misplaced my luggage, they said there wasn't enough time to process the paperwork because the plane was about to leave. They said they'd make a note in the computer that I'd do it in Oklahoma City.
So when I got off the plane in OKC, knowing it takes them way too long to get the baggage off the plane and to the baggage claim, I went straight to the ticket counter to process my lost luggage claim paperwork. Only to be told I was erroneously informed about the process. The guy said they didn't owe me $50 because they got me my luggage within 24-hours. He said what I was told (about being reimbursed for items I had to buy so I could attend my meeting) was contrary to the airline's policy.
As you might guess, I was pretty displeased with the way the conversation had gone. I was about to lose it. However, I explained one more time the full sequence of events, showed the guy the comments block on my paperwork where the lady wrote "reimburse $50". Finally he said, "well, it's on them anyway, not me, so I'm just going to write the check."
After getting the check, I went to baggage claim, and within a few seconds, my luggage was there on the conveyor for me. I went straight to the bank from the airport to cash my reimbursement check in case they changed their minds. Then I went to work to do my expense report. Glad that's all over with.
No comments:
Post a Comment